Stlukes Storage Service Terms and Conditions

These Storage Terms and Conditions set out the basis on which Stlukes Storage provides storage services to customers in the United Kingdom. By making a booking, placing goods into storage, or using any related service, the customer agrees to comply with these terms. They are designed to explain the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the legal framework that applies to the storage service agreement.

For the purposes of these terms, references to “we”, “us”, and “our” mean Stlukes Storage, and references to “you” or “the customer” mean the person or business entering into the storage contract. These terms apply whether storage is arranged for a short period or for an extended term, and whether the service involves household items, business equipment, archived records, or other lawful goods permitted for storage.

Use of the service is subject to all applicable laws and regulations in the United Kingdom. Nothing in these terms affects your statutory rights where they apply. If there is any inconsistency between a booking confirmation and these terms, these terms will prevail unless we expressly state otherwise in writing. We recommend that customers read the full Stlukes Storage terms carefully before confirming a booking.

1. Booking Process

A booking is usually made by submitting a request for storage space and providing accurate details about the items to be stored, the preferred start date, and the intended duration of storage. The customer must ensure that all information supplied is complete and correct. We may rely on this information when allocating a unit, applying safety checks, and determining whether the goods are suitable for storage under the storage service conditions.

All bookings are subject to availability and acceptance by us. A reservation does not create a binding contract until we have confirmed the booking and, where applicable, received any required deposit or first payment. We may refuse or cancel a booking before confirmation if the requested use would breach these terms, create a safety risk, or involve prohibited goods. The customer agrees that the booking for storage services may also require identification, proof of address, or other information needed for compliance checks.

At the time of booking, the customer should review the size, access arrangements, opening conditions, and any special rules applicable to the storage unit or service selected. If the goods are larger, heavier, more valuable, or more sensitive than described, we may revise the service arrangement, apply a different rate, or refuse storage altogether. The customer is responsible for ensuring that the chosen unit is suitable for the purpose intended.

2. Access, Use, and Customer Responsibilities

The customer must use the storage facility or service lawfully and with reasonable care. Items stored must be packed properly, labelled where appropriate, and protected against damage that could reasonably be avoided by suitable preparation. Unless we agree otherwise, the customer is responsible for loading, unloading, and arranging goods within the unit. We may impose access rules for security, operational safety, or maintenance reasons, and customers must follow those rules at all times.

The customer must not store items that are unsafe, illegal, stolen, contaminated, explosive, flammable, perishable, or otherwise unsuitable for storage. This includes items that could cause injury, damage property, attract pests, or interfere with the operation of the facility. We reserve the right to inspect goods, refuse entry, require removal of prohibited items, or terminate the agreement if we reasonably believe the goods or conduct are incompatible with these terms of storage.

Customers must keep their contact details up to date and must notify us promptly of any change affecting the agreement, including changes to ownership, authorised users, or billing information. If the storage service is used by a business customer, the customer warrants that the person entering into the agreement has authority to do so on behalf of that business. Any failure to maintain accurate information may affect access, invoicing, or our ability to provide notices.

3. Payments and Charges

Charges for the self storage service or any related service are payable in accordance with the rate and billing cycle agreed at the time of booking or as varied under these terms. Unless stated otherwise, payment is due in advance. We may require a deposit, administration fee, or other upfront payment before the start of storage. All prices may be quoted exclusive of taxes where applicable, and any VAT or other required tax will be added in accordance with the law.

Payment methods accepted may vary and will be explained during the booking process or in the booking confirmation. If a payment is not received on time, we may charge late fees, interest, recovery costs, or administrative charges to the extent permitted by law and by the agreement. Failure to pay on time may also result in restricted access, suspension of the service, or termination of the contract. These storage payment terms are intended to encourage timely payment and reduce disruption.

Where the storage period continues beyond the initial agreed term, charges will continue to accrue at the applicable rate until the agreement is lawfully ended and all outstanding amounts are settled. We may review our fees from time to time. If a change in charges applies to an ongoing booking, we will provide reasonable notice where required by law or by the agreement. Any disputed amount should be raised promptly, but undisputed sums must still be paid when due.

4. Cancellations, Early Termination, and Refunds

The customer may cancel a booking before the storage period begins, but cancellation rights and any refund entitlement depend on the timing of the notice, whether work has already started, and any non-refundable costs that were clearly explained at the time of booking. If cancellation occurs after the service has commenced, the customer may remain liable for charges up to the cancellation effective date and any additional amounts owed under the agreement. The storage cancellation policy is designed to be fair while covering administrative and operational costs.

We may terminate or suspend the storage agreement immediately, or on notice where appropriate, if the customer fails to pay, breaches these terms, stores prohibited goods, provides false information, behaves abusively, or creates a health and safety risk. If the agreement ends for any reason, the customer must remove all goods promptly and pay all outstanding sums. If goods are not collected, we may exercise any rights available to us under the contract or law, including lien rights where applicable.

Refunds, if any, will be processed using the original payment method unless we agree otherwise. Any refund may be reduced by charges already incurred, unpaid balances, or reasonable costs caused by the cancellation or breach. We are not responsible for delays caused by banks, card providers, or other payment intermediaries. Nothing in this section limits rights that cannot legally be excluded under UK consumer law where those rights apply.

5. Liability, Insurance, and Risk

The customer stores goods at their own risk, subject to our obligations under applicable law. We do not guarantee that goods will be protected against all loss or damage, particularly where the customer has failed to pack them appropriately or has stored items that are inherently fragile, valuable, or sensitive. It is the customer’s responsibility to assess whether additional insurance is needed for the goods placed into storage with Stlukes Storage.

We are not liable for loss or damage caused by events beyond our reasonable control, including but not limited to fire, flood, storm, electrical failure, theft by third parties, vandalism, or acts of nature, except where liability cannot lawfully be excluded. We are also not responsible for damage caused by the customer’s own actions, by defects in the goods themselves, by inadequate packaging, or by failure to comply with these terms or with any instructions we have issued in writing.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited by law. Where we are found liable for loss or damage in circumstances where liability may lawfully be limited, our responsibility will be limited to the extent permitted by the agreement and the applicable legal rules. Any claim should be reported as soon as reasonably possible, with evidence of the alleged loss or damage.

6. Waste, Prohibited Materials, and Regulatory Compliance

Customers must comply with all applicable waste and environmental rules when using our storage services. The storage facility must not be used as a dumping ground for rubbish, abandoned items, hazardous substances, or waste requiring specialist disposal. The customer is responsible for ensuring that any items placed into storage are lawful to keep, transport, and store, and that they do not amount to controlled waste unless specifically agreed and handled in compliance with the relevant regulations.

It is forbidden to store asbestos, chemicals, fuels, oils, gas cylinders, batteries that pose a fire risk, medical waste, biological material, or any other item that may present a hazard to people, property, or the environment. If such materials are discovered, we may remove them, notify the relevant authorities if required, and recover our costs from the customer where lawful. The waste disposal and storage rules are strict because the service must remain safe, lawful, and suitable for all users.

If a customer leaves unwanted items behind when ending the agreement, those items may be treated as abandoned or as waste, depending on their nature and the circumstances. The customer remains responsible for the costs of lawful disposal, storage beyond the termination date, and any cleaning or remediation required because of contamination, leakage, or infestation. Customers must also ensure that any packaging, pallets, or ancillary materials do not breach waste rules or create an unsafe condition.

7. Ending the Agreement, Abandoned Goods, and Notices

Either party may end the agreement in accordance with these terms and any notice period stated in the booking confirmation or required by law. When the agreement ends, the customer must empty the unit or otherwise recover the goods by the agreed date and leave the space clean and free of waste. Any failure to remove items on time may result in continued charges and, where permitted, disposal or sale steps after due notice.

We may send notices by email, letter, or another reasonable method using the contact details provided by the customer. Notices are treated as received when delivered in line with the agreed communication method, provided the details supplied are accurate and current. The customer is responsible for monitoring communications and responding promptly to any request for information, payment, or collection arrangements connected with the storage contract terms.

If goods are abandoned, left unpaid for, or not collected after termination, we may take reasonable steps to recover our losses, secure the premises, and deal with the goods in a lawful manner. Any proceeds from the sale of goods, where sale is lawful and appropriate, may be applied toward outstanding balances, costs, and expenses, with any surplus handled in accordance with applicable law.

8. Governing Law and General Provisions

The agreement and any dispute or claim arising from or in connection with it shall be governed by and interpreted in accordance with the laws of England and Wales, unless the customer is in a jurisdiction where different mandatory rules apply. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where the law requires otherwise. This clause ensures clarity regarding the UK storage terms that apply to the service.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a right or remedy immediately does not mean that we have waived that right or remedy. Headings are included for convenience only and do not affect interpretation. References to statutory provisions include any amendments, re-enactments, or replacements made from time to time.

These Stlukes Storage service terms form the entire agreement between the customer and us in relation to the storage service, except where additional written terms are expressly agreed. The customer confirms that they have read, understood, and accepted these conditions before making use of the service. Continued use of storage constitutes ongoing acceptance of the terms as updated from time to time.