Storage St Lukes Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage St Lukes provides storage, associated removal, collection, delivery and related services to customers. By placing a booking, using our storage facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given:
Customer means the person, firm or company who requests or receives services from Storage St Lukes.
Services means any storage, collection, delivery, removal, packing, handling, loading, unloading or associated services provided by Storage St Lukes.
Goods means the items, belongings, effects, equipment or other property accepted for storage or removal.
Contract means the agreement between Storage St Lukes and the Customer comprising these Terms and Conditions and any written quotation or confirmation issued by Storage St Lukes.
2. Scope of Services
Storage St Lukes provides storage services, including short term and long term storage, together with associated removal and transport services where requested. The precise scope of the Services will be as described in the written quotation or booking confirmation provided to the Customer.
Any additional services requested by the Customer and accepted by Storage St Lukes, including changes to access arrangements, packing, or additional collections or deliveries, may be charged as extras in accordance with our current tariffs.
3. Booking Process
All bookings for storage or removal services are subject to availability and acceptance by Storage St Lukes. A booking will only be treated as confirmed once Storage St Lukes has issued a written confirmation, which may be by letter or other permanent written format.
Customers may be asked to provide details of the Goods, including approximate volume, nature and value, as well as property access details and any special handling requirements. The Customer is responsible for ensuring that all information supplied is complete and accurate. Quotations and booking confirmations are based on the information provided by the Customer and on the assumption of normal access conditions.
Storage St Lukes reserves the right to revise or withdraw any quotation, or to adjust charges, if the information provided by the Customer is incomplete, inaccurate or subsequently changes, or if site conditions differ significantly from those described at the time of booking.
4. Quotations and Charges
Unless stated otherwise in writing, quotations are estimates only and are not binding if the volume, nature or condition of the Goods, or the access or travel conditions, differ from those originally described. Charges may vary depending on the size and type of storage unit, the duration of storage, and the nature and distance of any associated removal or transport services.
All charges are exclusive of any taxes or government charges that may apply, which will be added at the prevailing rate where applicable. Storage St Lukes may vary its tariffs and charges from time to time. For ongoing storage, changes to tariffs will be notified in advance and will take effect from the date specified in that notice.
5. Payments and Invoicing
Payment terms will be set out in the quotation or booking confirmation. Unless otherwise stated, payment for removal and transport services is due in advance of the service date. Payment for storage is normally due in advance for the agreed billing period.
Storage St Lukes may require a deposit or prepayment as a condition of confirming a booking. Any deposit will be applied against the final account and may be non refundable in the event of late cancellation, in accordance with the cancellation terms set out in these Terms and Conditions.
If the Customer fails to make any payment on the due date, Storage St Lukes reserves the right to charge interest on overdue amounts at a reasonable commercial rate and to suspend or withhold Services, including access to stored Goods, until all outstanding amounts have been paid in full. Storage St Lukes may also exercise a lien over the Goods stored as security for unpaid charges.
6. Customer Responsibilities
The Customer is responsible for:
Ensuring that they have the legal right and authority to store or move the Goods.
Providing accurate information regarding the Goods and access conditions.
Arranging adequate insurance for the Goods, unless otherwise agreed in writing.
Ensuring that the Goods are properly packed and prepared for storage or removal, unless packing services have been specifically agreed as part of the Contract.
Complying with all relevant laws and regulations, including waste, environmental and health and safety regulations.
7. Excluded and Prohibited Items
The Customer must not submit for storage or removal, and Storage St Lukes will not knowingly accept, any of the following items:
Explosives, firearms, weapons, ammunition or hazardous substances.
Flammable, corrosive, toxic or otherwise dangerous materials.
Perishable goods, live animals, plants or any living organisms.
Illegal items, contraband or items acquired unlawfully.
Waste of any kind, including household refuse, builders waste, or electrical or electronic waste, except where Storage St Lukes has expressly agreed to handle specific items in accordance with applicable waste regulations.
If any prohibited items are stored or presented for removal without prior written agreement, Storage St Lukes may refuse to handle them, may remove or dispose of them at the Customer's cost, and may report any suspected illegal items to the appropriate authorities.
8. Waste Regulations and Disposal
Storage St Lukes operates in accordance with applicable waste and environmental regulations. The Customer must not use any storage unit or service for the deposit or long term storage of waste materials. Any request to remove or dispose of unwanted items must be discussed in advance so that appropriate arrangements can be made.
Where Storage St Lukes agrees to remove items for disposal or recycling, this will be treated as a separate service and charged according to the nature and volume of the items and any applicable disposal or recycling fees. The Customer is responsible for any costs associated with the lawful disposal of items, including special handling charges where items are classified as hazardous or regulated waste.
If waste or prohibited items are left in storage or presented without prior agreement, Storage St Lukes may arrange for removal and disposal at the Customer's expense and may charge a reasonable administration fee in addition to any third party costs incurred.
9. Access to Storage
Access arrangements will be set out in the storage agreement or booking confirmation. Access may be by appointment or during specified opening hours. Storage St Lukes reserves the right to restrict or suspend access where necessary for safety, security, maintenance or non payment of charges, and will seek to give reasonable notice where possible.
The Customer must comply with any site rules or instructions given by Storage St Lukes staff relating to safety and security. Children must be supervised at all times and no smoking, vaping or use of open flames is permitted within storage areas or vehicles.
10. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to Storage St Lukes. Any cancellation or amendment is only effective when acknowledged by Storage St Lukes in writing.
For removal and transport services, Storage St Lukes may apply cancellation charges based on the notice given prior to the scheduled service date. Where cancellation is received within a short period prior to the service date, up to the full quoted charge may be payable to cover costs and loss of opportunity to reallocate the booking.
For storage services, if the Customer cancels prior to the start of the storage period, any deposit or advance payment may be retained in whole or in part to cover administrative and allocation costs, subject to the terms set out in the booking confirmation.
Where the Customer wishes to reduce or extend the storage period, or to change the size or type of storage unit, Storage St Lukes will seek to accommodate such changes subject to availability and may adjust the charges accordingly.
11. Customer Insurance and Risk
Unless otherwise stated in writing, Storage St Lukes does not provide insurance cover for the Goods and is not responsible for arranging insurance on the Customer's behalf. The Customer is strongly advised to arrange comprehensive insurance for all Goods stored or moved, covering damage, loss, theft and any other relevant risks.
The Goods remain at the Customer's risk at all times, except where loss or damage is directly caused by the proven negligence or deliberate act of Storage St Lukes. The Customer must ensure that any insurance policy remains in force throughout the period of storage and during any collection or delivery activities.
12. Liability and Limitations
Storage St Lukes will exercise reasonable skill and care in providing the Services. However, liability for loss of or damage to Goods is limited as follows unless a higher limit has been agreed in writing and any additional charge paid:
Storage St Lukes will not be liable for loss or damage arising from risks that are normally insurable by the Customer, such as fire, flood, theft, vermin, atmospheric or climatic conditions, or inherent defects in the Goods.
Storage St Lukes will not be liable for loss of or damage to items of particular value, including but not limited to jewellery, precious metals, antiques, artwork, important documents, data or electronic records.
Storage St Lukes will not be liable for indirect, consequential or economic loss, including loss of profit, loss of use, loss of business or loss of opportunity.
Where Storage St Lukes is found to be liable for loss or damage, its liability will be limited to the lesser of the reasonable repair cost or the current market value of the item at the time of loss, subject to an overall cap per claim or per consignment as stated in the quotation or booking confirmation.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
13. Claims and Notification of Loss or Damage
The Customer must inspect the Goods as soon as reasonably possible after collection, delivery or access and must notify Storage St Lukes in writing of any apparent loss or damage within a reasonable time. Failure to provide prompt notice may prejudice the ability to investigate or resolve the matter.
Any claim must include reasonable evidence of the loss or damage and, where applicable, evidence of value. Storage St Lukes may request access to inspect the Goods and may require the Customer to retain any damaged items for inspection or assessment.
14. Right of Lien and Sale
In the event of non payment of any sums due under the Contract, Storage St Lukes has a lien over the Goods and may retain them until all outstanding charges, interest and costs have been paid in full. If payment remains outstanding for a prolonged period, Storage St Lukes may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods to recover the amounts owed.
Any sale or disposal will be carried out in a reasonable manner. After deducting all amounts owed and any costs of sale or disposal, any remaining balance will be held for the Customer. If the proceeds are insufficient to clear the outstanding amounts, the Customer remains liable for the balance.
15. Termination of Storage
Either party may terminate ongoing storage by giving notice in accordance with the notice period set out in the storage agreement or booking confirmation. On termination, the Customer must remove all Goods from storage and settle all outstanding charges and costs.
If the Customer fails to remove the Goods on termination, Storage St Lukes may continue to charge for storage at the prevailing rate and may, after giving reasonable notice, exercise its rights of lien and sale as set out above.
16. Data Protection and Privacy
Storage St Lukes will collect and use personal information about the Customer in order to administer bookings, provide Services, manage accounts and comply with legal obligations. Personal information will be handled in accordance with applicable data protection laws.
Storage St Lukes may use Customer contact details to provide information relating to existing or similar services. Customers may opt out of non essential communications by contacting Storage St Lukes.
17. Force Majeure
Storage St Lukes will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, war, terrorism, industrial disputes, transport disruptions, utility failures or government restrictions.
In such circumstances, Storage St Lukes will take reasonable steps to minimise disruption and will resume normal operations as soon as reasonably practicable.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or with any Services provided by Storage St Lukes are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that Storage St Lukes may bring proceedings to recover unpaid charges in any other jurisdiction where the Customer is resident or has assets.
19. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any waiver of a breach of these Terms and Conditions must be in writing and will not be treated as a waiver of any subsequent breach.
These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between Storage St Lukes and the Customer in relation to the Services and supersede any prior understandings or representations, whether oral or written.
